Shipping & Return policies

Technimount return policy & customer satisfaction policy

Technimount System products which include such items as cot systems, safety arm systems, mounting bracket systems for medical devices, components, and related accessories may be returned up to 60 days after receipt if they meet the following guidelines:

Please note that claims for any short orders or broken parts during shipping must be made within thirty (30) days of invoicing.

CUSTOMER SATISFACTION POLICY

RETURN POLICY

Mounting systems and bracket systems for portable medical devices may be returned up to 60 days of receipt if:

  • The product is not what was originally ordered
  • The product does not meet specifications with TECHNIMOUNT’s technical sheets
  • The product is not compatible with the equipment on which it was to be installed

PRIOR TO 30 DAYS

  • Product must be undamaged and in its original packaging
  • The product return request must be provided in writing and it must be approved by TECHNIMOUNT prior to returning the product
  • Returns will not be approved on a modified or damaged item
  • Charges may apply if damaged or missing item
  • Customer is responsible for a 10% restocking fee

PRIOR TO 45 DAYS

  • Product must be unused, undamaged and in its original packaging
  • The product return request must be provided in writing and it must be approved by TECHNIMOUNT prior to returning the product
  • Returns will not be approved on modified or damaged item
  • Charges may apply if damaged or missing items
  • Customer is responsible for a 25% restocking fee

PRIOR TO 60 DAYS

  • Product must be unused, undamaged and in its original packaging
  • The product return request must be provided in writing and it must be approved by TECHNIMOUNT prior to returning the product
  • Returns will not be approved on a modified or damaged item
  • Charges may apply if damaged or missing items
  • Customer is responsible for a 30% restocking fee

Return authorization

Technimount customer service department must approve any merchandise return and will provide an authorization number to be printed on any returned merchandise. Technimount reserves the right to charge shipping and restocking fees on returned items. SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN. You will need to complete an  RMA form and return the completed form to our Customer Service Department at customerservice@technimount.com; and obtain a Return Material Authorization (RMA) number which must accompany all returned items.

Damaged merchandise

ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15) days of receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE IS NOTED ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification, Technimount will file a freight claim with the appropriate carrier for damages incurred. Claims will be limited in amount to the actual replacement cost. In the event that this information is not received by Technimount within the fifteen (15) day period following the delivery of the merchandise, or the damage was not noted on the delivery receipt at the time of receipt, the customer will be responsible for payment of the original invoice in full.

Note:

Claims for any short or broken shipment must be made within thirty (30) days of invoice.

International return policy

This above policy only applies to Canadian & US orders.  Policies outside Canada & the US may vary by country. Please contact your local Technimount System representative for additional information.

Questions?

If you may have any questions about our return policy or our warranty, please don’t hesitate to contact our Customer Service team!